Shipping Policy
Shipping Methods:
We offer Standard and Express Shipping options for all orders within Australia. Orders over $100.00 will receive complimentary Standard Shipping.
Standard Shipping: Delivery typically takes 3-7 business days from the date of dispatch.
Express Shipping: Delivery usually occurs within 1-3 business days from the date of dispatch.
Shipping Rates: Shipping rates are calculated based on the total weight of your order and your delivery location. You can view the shipping costs at checkout before completing your purchase.
Order Processing Time:
Orders are typically processed and dispatched within 1-2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order:
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our chosen courier service.
Delivery Address:
Please ensure that your delivery address is accurate and complete to avoid any delays or issues with your shipment. We are not responsible for any delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
Shipping Restrictions:
We currently only ship within Australia and do not currently offer International Shipping.
Deliveries to PO boxes, parcel lockers, or remote areas may take longer than the estimated delivery times.
Certain products may be subject to shipping restrictions due to their size, weight, or contents. Please refer to individual product pages for any shipping limitations.
Free Local Delivery (For orders over $50)
For a limited time, Healing Purpose are offering complimentary local delivery for any order above $50 to select suburbs within a 20km radius of Aveley (6069). Please refer below for a list of eligible suburbs. Deliveries will be made every Tuesday, Wednesday & Thursday between the hours of 9.00am and 1.30pm. Please put any delivery instructions in your note at checkout. If a delivery needs to occur outside of the specified hours, please contact us on info@healingpurpose.com.au to discuss alternative arrangements.
6021, 6022, 6024, 6026, 6050, 6051, 6052, 6053, 6054, 6055, 6056, 6057, 6059, 6060, 6061, 6062, 6063, 6064, 6065, 6066, 6067, 6068, 6069, 6070, 6071, 6072, 6077, 6078, 6079, 6081, 6083, 6084, 6090, 6105
Delivery Issues:
If you encounter any issues with your delivery, such as delays or damage during transit, please contact info@healingpurpose.com.au immediately. We will work diligently to resolve any issues and ensure your satisfaction.
Questions or Concerns:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@healingpurpose.com.au. Our dedicated team is here to assist you.
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